IT Engineer

COMPANY OVERVIEW

• 300+ media companies as clients, $40+ billion in revenue
• processed, 25,000+ worldwide users.
• Operative is a revenue accelerant for media companies around
• the world. No other software company in AdTech space, brings a
• comparable depth of experience to create truly innovative
• software that performs across all platforms, revenue models and
• business units. We are a SAAS (Software as a Service) platform
• which helps clients manage advertisements both in the linear (TV)
• and digital space. We have been in the market for over two
• decades and have 1100+ employees with 12 offices spread across
• the globe. Operative is proud to play a pivotal role in the way
• advertising is bought, sold and managed across media industry.

JOB SUMMARY

• Operative is a fast-growing global software company supporting
• broadcast and media organizations worldwide. We are looking for
• a proactive and customer-focused IT Support Engineer to provide
• end-user support across hardware, software, and identity
• systems. The role involves managing devices via Microsoft Intune,
• supporting enterprise applications, and ensuring a seamless IT
• experience for employees globally.

KEY RESPONSIBLITIES

• Hands-on experience with Microsoft Intune (MDM & MAM)
• Strong knowledge of Office 365 / Microsoft 365 Admin Suite

Experience with OKTA (SSO, MFA, Identity Management)

• Proficiency in Windows & macOS support
• Solid experience with Active Directory / Azure AD
• Strong end-user support (L1/L2) experience
• Experience in user onboarding & offboarding lifecycle
• Ability to handle hardware support (laptops, peripherals)
• Experience in incident handling and escalations

GOOD TO HAVE SKILLS

• Experience with PowerShell scripting
• Knowledge of Power Automate / workflow automation
• Exposure to Zoom or video conferencing tools
• Experience with IT vendor management and procurement
• processes
• Understanding of IT Security policies and compliance
• frameworks
• Familiarity with access control systems.

EXPERIENCE

Minimum 5+ years in IT Support / Desktop Support / End-User

Computing

• Experience working in enterprise or global environment
• Exposure to escalation handling (L2/L3)
• Experience supporting remote and onsite users
• WHY JOIN US?
• Operative is a technology-oriented product organization that
• believes in empowering its people
• We use the latest tech stack and empower our engineers to
• learn, work and ideate on new technologies available in the
• market
• We provide flexi work schedules and remote working to
• encourage work life balance
• We are an equal opportunities employer and recruit based on
• the experience and skill set.
• We offer a competitive salary and benefits package