About The Role

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at The Willowbury Village in West Malling. This is a full-time position working 37.5 hours a week, 5 days out of 7 - some weekends and evenings included.

You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities

Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
Contribute ideas for improving menus, services, and operational processes.
Support the achievement of food and beverage revenue targets using established systems and processes.
Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities

Excellent customer service and interpersonal skills
Ability to work as part of a team and build strong relationships
Strong organisational and time management skills
Positive, energetic, and enthusiastic attitude
Willingness to learn, adapt, and embrace continuous improvement

Values We Live By

Age Well – Supporting residents to live their best lives
Community – Building a sense of belonging
Keep Improving – Always seeking better ways to work
Invest Wisely – Making responsible choices
Planet Positive – Reducing our environmental impact
One Team – Supporting each other to succeed

Experience and Qualifications

Job-related experience desirable but not essential
Up to 1 year of general work experience delivering to standard

Why Join Us

At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!