Patient Access Manager

General Function

• The person in this position provides assistance in coordinating all the functions and activities
• related to patient access for the Corporation. These functions are performed in accordance with
• overall NHA philosophy, policies, procedures and standards.

Duties and Responsibilities

This position will manage the following duties and others as assigned

• Provide leadership and training to all front-end customer service staff
• Accurate patient registration in the electronic registration system
• On-site insurance verification and financial counseling
• Accurate Time of Service (TOS) payment collections
• Interfacing with both the billing department and the healthcare teams
• Ensures that all scheduling, registration and payment collection activities are staffed

appropriately daily

• Ensures that quality services are provided and actively engages in a quality assurance

program for these services

• Improves quality results by studying, evaluating, and re-designing processes;

implementing changes.

• Management of all special projects and coordinating with partnerships as required.

• Completes these assignments by establishing objectives, determining priorities;
• managing time; gaining cooperation of others, monitoring progress; problem solving,
• making adjustments to plans.

• The development and initial implementation of new program and project initiatives.
• Enhances Corporation’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Rare weekend and evening work required
• Actively attend meetings and committees, working closely with other leaders to ensure policies, procedures and processes are current.
• Work with the Director of Clinical Services to manage daily staffing needs.
• Generate and monitor UDS, financial and productivity reports for compliance of staff and department metrics and propose workflows to address trends in process gaps.
• Responsible for coordinating language services.
• Manage the outsourced call center partnership and provide trainings for call center agents’ daily workflow. Meet with their leaders and teams regularly.
• Establish partnerships with community organizations for underserved populations to ensure services are offered.
• Submit patient access department reports to CFO quarterly or as directed.
• Other duties as required.

Qualifications

• Associate’s degree in business preferred, but not required
• Three years experience in a medical/clinical office required
• Experience in computerized registration systems and supervisory experience necessary
• Strong leadership and planning skills required
• Must be task oriented, strong oral and written skills and must be comfortable with public speaking
• Discretion, a high level of professionalism, strong attention to detail, the ability to effectively multi-task is essential
• Excellent interpersonal communication and customer service skills, superior telephone etiquette
• Knowledge of medical terminology and billing requirements
• The ability to perform in high pressure environment
• Ability to provide guidance, support and direction to other registration staff as well as organize and prioritize one’s own work effort and those of area under team lead responsibility.
• Ability to deal effectively and professionally with a variety of different individuals.