About The Role

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Grosvenor Engineering Group - Job Description

Tech Support / UAT Support

Tech Support

Provide first and second line technical support for IT systems, applications, and end user environments
Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk)
Diagnose and resolve hardware, software, application, and access related issues
Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures
Ensure compliance with SLAs, KPIs, and service quality standards
Maintain accurate documentation, knowledge base articles, and runbooks
Perform routine system checks, monitoring, and operational support tasks
Communicate clearly with users, providing timely updates and resolution status
Support onboarding/offboarding activities, access provisioning, and user setup

UAT Support

Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI.

Support UAT planning activities, including test approach, scope, and timelines aligned to release plans
Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories
Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding

Join the A-Team and experience the A-Life!