About The Role

✨ Senior UX Writer | United States | Remote

Join Pax8 as a Senior UX Writer and help shape how users experience, understand, and engage with the next generation of intelligent products.

🚀 Help Define the Voice of a New Product Future

This is not a traditional UX writing role. You'll join a team supporting the Horizon organization, helping define the content strategy, voice, tone, and engagement approach for an emerging product area. You'll influence how users interact with complex technology, drive product adoption, and contribute to initiatives that support scalable, touchless growth.

At Pax8, we are embracing an AI-powered future, and you'll have the opportunity to grow alongside evolving technologies, experiment with new approaches, and help shape how content enables exceptional user experiences.

🌎 Why Pax8?

We're building the future of cloud commerce and managed intelligence. Our culture is centered around innovation, collaboration, and meaningful impact. Every team member has the opportunity to contribute ideas, challenge assumptions, and help create better experiences for our partners and customers.

Learn more about our culture and mission by visiting Pax8.com and our company blog, where you'll find stories about innovation, growth, and the future of technology.

✍️ What You'll Be Doing

🔹 Create end-to-end content experiences that guide users through product journeys with clarity, empathy, and purpose.

🔹 Develop messaging frameworks, voice principles, and content strategies that align user needs with business outcomes.

🔹 Shape the voice and tone of emerging product experiences while ensuring consistency across multiple touchpoints.

🔹 Manage and continuously improve content within content management systems and product experience platforms.

🔹 Collaborate closely with product managers, designers, researchers, engineers, and stakeholders to create seamless user experiences.

🔹 Leverage user research, experimentation, analytics, and feedback to refine content and improve engagement.

🔹 Build and maintain content standards, governance models, and scalable content systems.

🔹 Mentor teammates and contribute to a culture of continuous learning, creativity, and innovation.

🔹 Explore and apply AI-powered tools and workflows that improve content quality, efficiency, and user outcomes.

🎯 The Impact You'll Make

Your work will help define how users understand and interact with new product experiences across the business. You'll influence strategic decisions, create scalable content frameworks, and help build self-service experiences that empower users while supporting business growth. The content experiences you create will directly contribute to adoption, engagement, and long-term product success.

✅ What Success Looks Like

We're looking for someone who combines strategic thinking with exceptional execution.

You bring

Demonstrated experience creating UX content, content design systems, or product content strategies.
A portfolio that showcases impactful content experiences and user-centered thinking.
Proven ability to work effectively in ambiguous environments and adapt quickly as priorities evolve.
Strong communication and stakeholder management skills with the confidence to influence decisions and challenge constructively.
Extensive experience collaborating with cross-functional product teams.
Deep understanding of user-centered design principles, accessibility, and content best practices.
Experience working with content management systems and product guidance platforms.
Proven ability to use data, research, and experimentation to inform content decisions.
Strong organizational skills and attention to detail.
Experience leveraging AI tools, agents, and emerging technologies to improve content creation and workflow efficiency.
Familiarity with collaborative product delivery environments and modern project management practices.

🔒 Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions