About The Role

The Role

Doppel is hiring a contractor experienced with Onsite IT Analyst to support our New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience.

What You’ll Do

Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
Triage and resolve incoming tickets across hardware, software, and account-related issues.
Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement).
Support onboarding/offboarding, device setup, and access management.
Contribute to IT projects, documentation, and continuous improvement efforts.

What We’re Looking For

2-4 years of hands-on IT support experience in fast-paced environments.
Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
Strong problem-solving ability and a self-driven, proactive work style.
Excellent communication skills and a calm, customer-focused approach.
Experience supporting MacOS devices and various SaaS business tools.
This role requires to be in office 5 days a week.