Brand Home Coordinator

Job Purpose

The Brand Home Coordinator serves as the Second-in-Command (2IC) to the Brand Home Manager and plays a critical leadership role in ensuring the seamless day-to-day operation, commercial performance, and guest experience delivery of the Brand Home. This role combines operational leadership, kitchen ownership, and commercial oversight, with full accountability for the end-to-end kitchen function and shared accountability for the overall Brand Home performance. The Coordinator acts as the leader-on-duty in the absence of the Brand Home Manager, ensuring continuity of standards, team alignment, and excellence of execution.

Key Duties and Responsibilities

1. Leadership & Operational Oversight

• Act as 2IC and assume full operational leadership in the absence of the Brand Home Manager.
• Lead daily operational execution, ensuring alignment to priorities, service standards, and brand expectations.
• Drive accountability across Front of House and Kitchen teams, ensuring seamless collaboration.
• Identify operational gaps and implement continuous improvement initiatives.
• Act as a visible leader on the floor, ensuring high standards of professionalism, energy, and brand representation.

1. Kitchen Leadership & Culinary Ownership

• Take full responsibility for the end-to-end kitchen function, including people, process, and performance.
• Lead and manage kitchen staff, ensuring:
• Effective scheduling and workforce planning
• Daily supervision and performance management
• Ongoing coaching and development
• Own menu development and evolution, aligned to:
• Brand positioning and storytelling
• Seasonality and guest expectations
• Cost efficiency and profitability targets
• Ensure excellence in:
• Food quality and presentation
• Hygiene, health and safety compliance
• Kitchen operational efficiency

1. Commercial & Financial Management

• Own kitchen related cost control and margin management, including:
• Food costing and pricing
• Waste reduction and stock optimization
• Partner with Brand Home Manager to:
• Track and analyse key business metrics (footfall, spend per head, conversion)
• Support budgeting and forecasting processes
• Ongoing coaching and development
• Identify opportunities to:
• Improve profitability
• Enhance revenue through food led experiences and upselling

1. Guest Experience & Brand Delivery

• Ensure every guest interaction reflects premium brand standards and storytelling
• Oversee:
• Guest bookings and special requests
• VIP hosting and curated experiences
• Collaborate on and execute:
• Food and drink pairing experiences
• Brand activations and events
• Continuously identify ways to elevate the end-to-end guest journey

1. Stock, Procurement & Controls

• Take ownership of stock management across FOH and kitchen, including:
• Consumables and POS materials
• Kitchen inventory
• Conduct regular stock takes and manage:
• Variances and corrective actions
• Supplier coordination in line with procurement processes
• Drive stock efficient and cost control discipline

6 . Administration & Reporting

• Maintain accurate and up to date:
• Operational records
• Schedules and reports
• Support reporting processes including:
• Performance tracking
• Data consolidation and insights
• Contribute to SOP development and continuous refinement

7 . Team Leadership & Culture

• Lead by example, embedding:
• Accountability
• Collaboration
• Brand pride
• Support the Front of House Supervisor in driving:
• Service excellence
• Team engagement and alignment
• Contribute to:
• Onboardng and training team members
• Building a high performing, customer centric culture

Key Success Measures

• Consistent delivery of premium guest experiences
• Kitchen performance aligned to cost and profitability targets
• High standards of food quality, hygiene, and compliance
• Strong team engagement and performance
• Effective operational execution and problem-solving
• Contribution to overall Brand Home revenue growth

Key Competencies and Experience

Knowledge, Skills and Attributes

• Strong operational and organizational skills
• Financial and commercial acumen
• Excellent written and verbal communication
• High attention to detail with the ability to see the bigger picture
• Proactive, solutions driven mindset
• Calm and confident under pressure

Functional and Technical Competencies

• Kitchen operations & menu planning
• Supporting cost efficiency and margin consistency in food offerings
• Stock control and inventory systems
• Assisting with guest experiences
• Administrative and reporting skills
• Basic finance and performance tracking

Behavioural Competencies

• Accountability and ownership
• Professional judgement and discretion
• Adaptability and resilience
• Collaborative and respectful working style
• Strong work ethic with brand pride

Leadership Competencies

• Developing leadership capability
• Ability to influence and collaborate across teams
• Coaching and support team development
• Analytical thinking and problem-solving
• Preparedness to take on increased responsibility

Qualifications and Experience

• Must have a matric certificate or equivalent
• Relevant qualification in Hospitality, Culinary Arts (advantageous)
• Proven kitchen and food experience
• Experience in hospitality, brand home or premium guest environments
• Exposure to financial tracking, costing or operational reporting

Job Posting End Date

Target Hire Date

2026-08-01

Target End Date