Systems Engineer Level III

Job Description Overview

Verdant TCS is a leading company in IT Managed Services and Managed IT security systems . We're now hiring a Level 3 IT Engineer to help us keep growing.

Responsibilities for Level 3Engineer

• Esclation for Tier 3 Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Work on Customer projects
• Deploy and fully utilize our tech stack for each clinet
• Ensure each client has installed and fully utilizing features in tech stack

Qualifications for Level 3 Engineer

• Proficiency with i OS and Windows computers
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Ability to diagnose and resolve basic computer technical issues
• Knowledge of Microsoft Office 365 , Google G-Suite, and other domain services
• Email Client Configurations
• Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
• Meraki Cloud Networking Experience
• Advance experience with Windows Server Active Directory, DNS, DHCP
• Advance experience with IDP/IAM, Azure, Aws, must be able to learn jumpcloud IDP
• Support New MFP business