About The Role

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

Want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? Apply now, start your career supporting this exciting team.

Day-to-day responsibilities

Review user reports regarding website content
Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
Make well-balanced decisions and help resolve inquiries to defined policies and procedures
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Review sensitive content, sometimes involving graphic or disturbing subject matter

Requirements

Fluency in Finnish (at least C1 level, ideally native)
B2 level of English
Availability to work in 3 shifts, 7 days a week (24/7 availability)
Excellent communication (verbal and written) and interpersonal skills
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
Have a neutral mindset to alternative video content that needs classification
Holder of a Portuguese residence permit/EU citizenship

Benefits

Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
You will be based in the client premises in Oeiras
Free shuttle service to work
Training & development opportunities
Competitive salary & relocation allowance and assistance*
Free fruit, coffee, tea and water and a lot more!

*Relocation package to candidates moving abroad Portugal or abroad Lisbon.