About The Role

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Scope of Position

The Fingerprint Technician will serve as a shared team member for multiple divisions within the company, with the primary responsibility of capturing fingerprints for incoming applicants. This position will also assist the department with daily functions by providing exceptional administrative support and excellent customer service.

Essential Job Duties

Assisting applicants via email/telephone/in person
Scheduling appointments
Processing payments
QC Applicant’s Papwerwork
Fingerprinting applicants (does not require prior knowledge)
Must be trained to fingerprint and must pass the fingerprint training course provided by the State of Maryland. Traveling to our AACPS office, PGCPS office and off-site locations to perform fingerprinting services.
Completing daily administrative functions in Microsoft Office to close out daily fingerprint tasks
Assisting other areas of the office with administratie functions

Record Improvement Support cross training responsibilities.

Education & Qualification Requirements

High School Diploma or GED Required.
Must pass a thorough background check to include fingerprinting
Required to pass a certified fingerprint technician course through the State of Maryland.
Proficiency in Microsoft Office required
Able to multitask efficiently and effectively
Bilingual- Spanish is a plus but not required
Notary is a plus but not requiried
Strong attention to detail
Highly organized
Excellent written and verbal communication skills
Ability to work in fast-paced environment
High level of customer services, regularly interacts with customers
Proficiency with general computer/system navigation

Measurements of Success

Maintain a professional demeanor and demonstrate a high level of ethics and confidentiality.
Display initiative and a demonstrate a daily commitment to customer service.
Willing to cross-train and assist in other areas as needed.