Senior Training Specialist

What does it mean to be a Senior Training Specialist at GLS?

The Senior Training Specialist executes the company’s Learning & Development strategy by partnering with senior leaders and key stakeholders to identify organizational learning needs, design and deliver effective programs, and evaluate program outcomes. This role also leads a team of Training Specialists across job levels.

How will you drive value within the organization as a Senior Training Specialist?

• Consult with stakeholders to align learning and development programs with corporate objectives.
• Design clean, impactful learning content and presentations with strong visual quality.
• Develop high-quality, objective-based learning content that is interactive, engaging, timely, accurate, targeted, and aligned with program goals.
• Apply instructional design methodologies, adult-learning principles, technology, tools, and best practices to deliver learning programs and measure effectiveness.
• Facilitate training as needed to support staffing needs, develop training staff, and maintain strong personal facilitation skills.
• Evaluate, select, implement, and manage assigned systems and vendor relationships to ensure high-quality service delivery.
• Supervises Training Specialists, including assigning work, coaching performance, supporting performance reviews, and recommending employment actions as appropriate.
• Motivate, develop, and coach staff by setting clear performance expectations and maintaining accountability.
• Manage day-to-day Learning & Development operations, balance workloads, optimize team output, and oversee related administrative activities.
• Maintain training resources and calendars to support business outcomes, including logistics for learning events such as schedules, travel, and resource planning.
• Participate in special projects as needed.
• Perform other assignments as required by company needs or management direction.

What should you already know to be successful as a Senior Training Specialist?

• Bachelor’s degree in business, human resources development or a related field required. In lieu of a bachelor’s degree,
• Minimum five years’ progressive experience in training facilitation and/or operations management required.
• Demonstrated proficiency in instructional design, adult-learning principles, and training best practices strongly preferred.
• Exemplary presentation design and delivery skills.
• Strong collaboration skills and ability to coordinate effectively with others.
• Strong interpersonal communication skills and ability to interact with employees at all levels.
• Strong supervisory, management, and leadership skills.
• Familiarity with basic project management principles.
• Exceptional interpersonal skills, including tact, influence, negotiation, sound judgment, confidentiality, and effective interaction across all organizational levels.
• Excellent organizational skills, attention to detail, and ability to manage multiple competing priorities.
• Self-motivated and able to take initiative, identify needs, recommend improvements, implement solutions, and evaluate results.
• Excellent consulting, client management, and business literacy skills, with understanding of corporate and business unit challenges.
• Proficient with standard business applications, including Microsoft Office, and able to quickly learn new systems as needed.