Specialist - Presales

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Job Summary

We are looking for a Red Hat Pre-Sales Engineer / Product Technical Specialist to support our distribution business across the Red Hat portfolio, with strong emphasis on Red Hat OpenShift and OpenShift Virtualization .

The role involves close engagement with partners and customers , technical pre-sales support, solution positioning, enablement, and participation in partner/customer-focused initiatives.

Key Responsibilities

Pre-Sales & Technical Support

• Provide technical pre-sales support for the Red Hat portfolio, including OpenShift, OpenShift Virtualization, RHEL, and related technologies .
• Work closely with sales teams to understand customer requirements and map them to Red Hat solutions.
• Deliver technical presentations, demos, and solution walkthroughs to partners and customers.
• Assist partners in solution design, sizing, and architecture discussions .

Partner & Customer Engagement

• Participate in Distribution Managed Partner Round Tables , Partner Round Tables , and Customer Round Tables .
• Act as a technical point of contact for partner queries, POCs, and technical validations .
• Support partners during customer meetings , workshops, and proposal discussions.

Training & Enablement

• Conduct partner enablement sessions , technical trainings, and onboarding programs on Red Hat technologies.
• Help onboard new partners by explaining Red Hat offerings, use cases, and best practices .
• Create and maintain basic technical documentation, presentations, and demo materials .

Internal Collaboration

• Work closely with Red Hat vendor teams, internal sales, and technical stakeholders.
• Stay updated with new Red Hat releases, features, and positioning .
• Provide feedback from partners and customers to internal teams for continuous improvement.

Required Skills & Qualifications

• 1–3 years of experience in Pre-Sales, Technical Support, or Product Specialist roles .
• Good working knowledge of:
• Red Hat OpenShift
• OpenShift Virtualization
• Linux fundamentals (RHEL preferred)
• Containers, Kubernetes basics, and virtualization concepts
• Strong presentation and communication skills .
• Ability to explain technical concepts to non-technical audiences .
• Willingness to travel locally for partner and customer engagements

Good to Have

• Exposure to Red Hat certifications (RHCSA / OpenShift-related certifications).
• Experience working in a Distributor, System Integrator, or Partner ecosystem .
• Hands-on exposure to POCs, demos, or lab environments .