IT Service Performance Manager

• Ready to level up in IT? Join us as an IT Service Performance Manager!
• Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.
• What will you do?

• Support in the definition and management of IT-related metrics and operational performance indicators
• Contribute to the achievement of business objectives by monitoring performance, reporting on key KPIs, and formulating strategic and tactical plans
• Utilize data to facilitate informed decision-making and present numerical analyses for considerations such as cost-benefit assessments, IT infrastructure enhancements, and strategic technology direction
• Evaluate and challenge existing risk policies and practices to identify opportunities for enhanced commercial performance
• Ensure the implementation and continuous compliance with best practice controls and governance measures
• Assist in the coordination of IT management processes: from software license compliance and budgeting to initiatives aimed at cost reduction and alignment of IT with corporate financial targets

What are we looking for?

• Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively
• An analytical mindset to pinpoint and resolve inefficiencies within service operations
• Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all
• A collaborative spirit to work seamlessly with various teams, including those with IT expertise
• Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance
• The ability to learn a company's operational systems, underlying technology, and service offerings swiftly