TechOps Generalist

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What you’ll do

-

Provide hands-on 1st, 2nd, and 3rd line support across the business

-

Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure

-

Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements

-

Contribute to technical projects that improve security, reliability, and scalability

-

Design, improve, and automate systems and processes to reduce manual effort and operational risk

-

Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience

-

Support our offices in Melbourne and Japan, with potential expansion across APAC

-

Identify recurring problems and help build long-term solutions rather than short-term workarounds

Example TechOps projects include

• -
• macOS and Windows MDM improvements and migrations
• -
• Identity provider and SSO improvements
• -
• Device trust and posture compliance solutions
• -
• Replacing insecure authentication factors with phishing-resistant alternatives
• -
• Office networking, AV, and access control improvements
• -
• SaaS migrations and integrations
• What you’ll need
• Must have
• -
• Strong hands-on experience in an IT, TechOps, or systems-focused role
• -
• Deep knowledge of Windows and macOS, with confident troubleshooting skills
• -
• Hands-on experience providing 1st, 2nd, and 3rd line support
• -
• Comfort operating in highly ambiguous environments and managing competing priorities
• -
• A strong technical foundation across identity, MDM, SaaS, and networking
• -
• Ability to communicate clearly with both technical and non-technical stakeholders
• -
• A people-first mindset and a conscientious approach to decision-making
• Should have
• -
• Experience supporting macOS, Windows, iOS, and Android environments
• -
• Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
• -
• Understanding of SSO technologies such as OAuth, SAML, and SCIM
• -
• Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
• -
• Experience working across time zones or with distributed teams
• Nice to have
• -
• A foundational understanding of programming or software engineering
• -
• Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
• -
• Experience with office networking (we use Cisco Meraki)
• -
• Exposure to cloud platforms such as AWS