IND Sr.Staff Engineer, Lead AIOps

IND Senior Staff Software Engineer - GCC020

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Overview

We are seeking a Senior Delivery Lead – AIOps to serve as the execution “quarterback” across AIOps initiatives and Security programs. This role focuses on ensuring that emerging ideas—from enterprise AIOps efforts—are consistently translated into production-grade solutions that are operationalized and adopted.

You will drive alignment, execution discipline, and follow-through across multiple teams, ensuring that AI-enabled capabilities deliver measurable outcomes in operational reliability, efficiency, and resiliency.

Key Responsibilities

• Act as the single delivery owner for AI enablement across major CTO programs, ensuring cohesion and momentum across parallel efforts.
• Orchestrate AI-centric delivery using consistent patterns, tooling, and governance to drive repeatable, production-grade execution.
• Translate AIOps capabilities into deployed, operational outcomes—ensuring solutions are embedded into day-to-day operations and adopted.
• Drive cross-functional execution across CTO teams including Infrastructure, Platform, Data, Automation/AI enablement, and Cybersecurity & Security initiatives.
• Establish execution discipline for AI initiatives, including milestones, dependency management, risk, and value realization.
• Operationalize learnings from weekly AIOps sessions into prioritized, funded, and delivered initiatives that scale beyond pilots.
• Ensure AI solutions are production-ready, secure, compliant, and operationally supportable in a regulated, high-reliability environment.
• Identify and remove systemic delivery blockers related to data quality, integration, tooling, or operating model constraints; escalate early to protect outcomes.

How Success Will Be Measured

• Percentage of AI initiatives successfully deployed into production and adopted by operations.
• Time-to-value from AI initiative approval to measurable operational impact.
• Demonstrated improvement in execution cohesion across parallel AI initiatives.
• Reuse of standardized AI delivery patterns across CTO programs.
• Positive risk, audit, and compliance outcomes for AI-enabled capabilities.

Required Qualifications

• Proven experience driving complex, cross-functional delivery in large enterprise environments.
• Practical experience applying AI/AIOps in production environments.
• Strong outcome-first mindset and execution discipline.
• Strong systems thinking and understanding of enterprise technology operations.
• Experience managing dependencies, risks, and stakeholder alignment.
• Comfortable operating in regulated, high-reliability environments.

Preferred / Nice to Have

• Experience partnering across Infrastructure, Platform, Data, and Cybersecurity teams.
• Experience implementing consistent delivery patterns and governance.
• Exposure to IT operations, resiliency, automation, or ITSM modernization.

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