Site Coordinator

The Role

The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.

You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.

What We Offer

• $50,000 – $60,000 base salary + KPI performance bonus
• Medical, dental, vision, and 401(k)
• Clear path to Practice Manager: Site Coordinator-Practice Manager- Regional Operations
• Structured 1-year training program with a dedicated mentor
• Cross-training opportunities across 21 Atlanta-area clinic locations

What You'll Do

Daily Operations

• Own patient flow, scheduling, coverage, and clinic readiness from open to close
• Coordinate insurance verification, care transitions, and front desk workflows
• Manage supply inventory, facility standards, and daily and weekly reporting
• Monitor patient satisfaction data and no-show trends and act on what you find

Team Leadership

• Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed
• Handle disciplinary conversations directly and document performance issues with a complete record
• Build the SOPs, training guides, and onboarding materials your team follows
• Manage schedules and call-out coverage own the solution when gaps arise
• Run daily huddles and catch workflow friction before it reaches patients
• Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager
• Monitor HIPAA compliance and organizational policy adherence across your team

Required

• 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
• Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
• Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
• Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

• NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
• Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
• Experience managing teams across multiple departments or clinical disciplines
• Associate’s or Bachelor’s degree in healthcare administration or equivalent experience

Career Path

AICA promotes from within. The path from Site Coordinator is direct and supported

• Site Coordinator — you are here
• Practice Manager — multi-site accountability, team development, P&L oversight
• Regional Operations — network-level operations leadership
• Your first year includes a structured training program, a buddy system for mentorship, and cross-training.

About AICA Orthopedics

AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.

AICA Orthopedics is an equal opportunity employer.

Requirements

Required

• 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
• Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
• Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
• Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

• NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
• Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
• Experience managing teams across multiple departments or clinical disciplines
• Associate’s or Bachelor’s degree in healthcare administration or equivalent experience