IT Application Technical Analyst

• The IT Application Technical Analyst is a mid-level position in the IT Application
• Analyst job family.
• The primary responsibility of the IT Application Technical Analyst is to provide highly
• skilled technical expertise in business application administration. They consult and
• collaborate with the application analyst, development, and infrastructure teams, as
• well as business stakeholders to provide a high degree of system reliability,
• availability and performance.
• Perform business application administration

• IT Application Technical Analysts perform Business Application Administration tasks

• as requested. These tasks include patching and upgrades, moving changes to
• production, security configurations, spool management/administration, batch
• management/administration, daily health checks (work processes, users, system
• logs, dumps, locks, developer traces, system traces and disk space), user creation,
• access rights configurations, backups, and creating/maintaining integration points
• with other external systems.
• Install, upgrade and maintain business application systems

• They install, upgrade and maintain business application for Dimension Data

• companies. They apply Support Packages, Support Stacks, patches and component
• upgrades. These individuals manage application users, authorisations and profiles.
• They maintain the integrity of the application system environment by managing the
• dev, QA, and production systems and the data they contain.
• Resolve problems

• IT Application Technical Analyst perform troubleshooting and analysis for application

• technical problems and issues. They work with application and infrastructure teams
• to troubleshoot and analyse problems/issues.
• Perform configurations

• They configure required monitoring configuration for the business applications

• systems and databases. The IT Application Technical Analyst performs monitoring
• and tuning on applications and databases.
• Behavioural skills

• IT Application Technical Analysts demonstrate strong analytical skills with the ability

• to investigate problems and develop/execute appropriate action plans. They
• demonstrate the ability in exercising initiative and independent judgement on issues,
• follow-up and resolution. They possess good time management skills and maturity in
• handling complex issues and requirements with conflicting priorities and deadlines.
• These individuals demonstrate good verbal and written communication skills. They
• possess a positive can-do approach to work and a cautious, detailed work style.

In this position you will be required to

• Perform Business Application Administration tasks as requested.
• Install, upgrade and maintain Business Application systems including.
• Apply Support Packages, Support Stacks, patches and component upgrades.
• Manage Application users, authorisations and profiles.
• Maintain the integrity of the Application environment.
• Perform troubleshooting and analysis for basis problems and issues.
• Perform configuration for Business Application systems and databases.

Requirements

Education

• Degree in Computer Science/ Computer Engineering or related fields
• Application Certification preferred

Experience

• At least 3 – 4 years’ work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications

Personal

Skills and knowledge

• Demonstrate good verbal and written communication skills
• Demonstrate a positive can-do approach to work
• Demonstrate a cautious, detailed work style
• Possess strong analytical skills with good problem solving and solution

formulation skills

• Demonstrate good time management skills
• Display maturity in handling complex issues with conflicting priorities and deadlines

Attributes

• Demonstrate the ability in exercising initiative and independent judgement on issues, follow up and resolution

Next career steps

• Senior IT Application Analyst
• Principal IT Application Analyst

Experience

• At least 3 – 4 years’ work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications