Field Service Engineer - Japan

Position Overview

Main tasks are

•  Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur
•  Give support (incl. Remote support) to clients in terms of technical issues and sorter performance
•  Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention
•  Takes care of a timely reporting of activities, costs and other reporting
•  Training of customer maintenance and service personnel on site as well as TSS Service Engineers
•  Prepare and review onsite service visits and help for service sales offers
•  Providing on call technical phone support and field response to equipment and customer issues
•  Give support to Sales and Project Management
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Role and Responsibilities

•  Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
•  Responsible for an effective field service work in terms of costs and timing
•  Give trainings for field service engineers in interaction with Training Manager
•  Work with technical team to ensure to get sufficient documentation
•  Feedback to other departments (service / clients)
•  Give ideas about improvement possibilities (quality/efficiency/profitability)
•  Act positively and customer oriented
•  Field service work/optimization
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Candidate profile

 Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner, good in spoken and written English

 Excellent technical problem-solving, troubleshooting, and follow-up skills

 Ability to relate to customers, their views and issues, locally and in other countries and cultures

 Motivated individual who has a passion for Engineering

 Socially outgoing, ability to handle stress

Education

•  University or College studies in Electrical, Mechanical or Electro-Mechanical Engineering preferred
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