Customer Insights Specialist

Sitting within our Omni function, and reporting into the Customer Insights Lead, you will promote customer-first thinking through the delivery of The Warehouse Group's customer, brand and market insight program.  The role helps uncover, interpret and communicate insights that improve customer understanding and support better decision-making across the business.

Key responsibilities will see you

• Support the design and execution of quantitative and qualitative research programs, including Voice of Customer, brand tracking, communications testing, segmentation and ad hoc studies.
• Assist with survey design, sampling, analysis and reporting to ensure high-quality outputs.
• Coordinate with external research agencies and partners.
• Organise and facilitate customer connects including focus groups, shop-alongs and customer interviews.
• Analyse customer, market and research data to identify behaviours, motivations and emerging trends.
• Bring together research findings, VoC results, analytics &commercial data into clear and actionable narratives.
• Develop reports, presentations and dashboards to help stakeholders understand customer needs & opportunities.

You will work across Brand, Loyalty, Digital, Merchandise and Operations teams to partner with them to understand business challenges and research requirements, and to ensure customer understanding is embedded into campaigns, propositions and experiences.

You’re passionate about data, the facts and uncovering customer insights. You bring strong technical capability, balanced with the ability to story tell, influence, collaborate and build great relationships across stakeholders and partners.

Our wish list includes

• 3+ years' experience in customer insights, market research or analytics.
• Proven experience leading quantitative and qualitative research programs
• Strong capability in survey design, qualitative methods, analysis, and insight synthesis.
• Proficiency with research and analysis tools (Qualtrics, Q, Excel).
• Excellent storytelling and presentation skills; ability to influence senior stakeholders.
• Strong commercial and strategic acumen; ability to link insights to outcomes.

When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include

• Discounts across our brands
• Free parking at our Northshore support office
• We value collaboration, connection & flexibility – with 1 day (Friday) WFH
• Onsite gym and café at our Northcote support office
• A range of wellbeing support and development opportunities

This is a rare opportunity to gain the elusive client-side experience while working in a role with real breadth, impact, and influence. The Warehouse Group is constantly evolving, this is a great opportunity to grow with us. Apply now!