Travel Agent Floater

Job Summary

NousTravel is seeking a highly adaptable, experienced Travel Agent Floater to support multiple client accounts across Entertainment, Corporate, Leisure, and Group travel . This role requires seamless switching between different workflows, systems, and client expectations while delivering exceptional service. Excellent customer service and problem-solving are required. Must be an excellent multitasker.

The ideal candidate has strong technical travel expertise, thrives in a dynamic environment, and excels at quickly adapting to each account’s unique requirements.

Key Responsibilities

• Deliver end-to-end travel support across multiple accounts, adapting rapidly to each account’s specific policies, workflows, booking tools, and service standards.
• Handle complex bookings including air, rail, hotel, car, cruises, and ancillaries for domestic and international travel.
• Manage Entertainment Travel (talent, production, VIP, Music Touring), Corporate Travel (policy-compliant business trips), as well as Leisure Travel
• Quote fares, issue tickets, process ticket exchanges, refunds, and modifications accurately and efficiently.
• Proactively resolve traveler issues quickly and independently or in coordination with suppliers.
• Maintain accurate records, client profiles, and trip notes while strictly protecting personal traveler information.
• Build and sustain strong relationships with clients and suppliers across all segments.
• Meet productivity, quality, and client satisfaction metrics.
• Performs other related duties as assigned.

Required Skills & Attributes

• Professional communication —exceptional written and verbal skills with clients, travelers, and internal teams.
• Demonstrated ability to handle multiple accounts with varying workflows simultaneously.
• Proven track record of adapting quickly to changing schedules, priorities, and account-specific requirements.
• Strong attention to detail and accuracy in all transactions.
• Act with integrity and maintain the highest level of confidentiality with personal traveler information.
• Excellent problem-solving skills with the ability to resolve customer issues quickly and effectively.
• Teamwork — collaborative mindset with openness to feedback and continuous improvement.
• Highly flexible and adaptive to schedule changes and shifting account demands.
• Genuine desire to learn and capability to quickly master each account’s unique requirements and workflows.
• Proficient in Microsoft Office (Outlook, Excel, Teams) and collaboration tools.

Education and Experience

• High school diploma or equivalent required.
• Previous related experience booking domestic and global destinations
• Travel experience to a variety of destinations preferred.
• 5+ years of full-service travel agency experience, including fares, ticketing, exchanges, car, hotel, air, and rail for both domestic and international travel.
• Native GDS expertise – SABRE required (additional systems a plus).
• Knowledge of profile tools
• Experience reviewing contracts and rates in GDS (preferred)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel without restriction.