Collections Specialist

We are seeking a persistent, highly organized PI Collections Specialist to manage and resolve aging personal injury (PI) accounts, particularly those outstanding for 3+ years.

Responsibilities

• Review and manage PI accounts aged 3+ years with outstanding balances
• Contact law firms to obtain case status (active, settled, dropped, or pending)
• Conduct consistent follow-ups via phone and email until resolution is achieved
• Request updates on settlements, demand status, and expected payment timelines
• Resend billing statements, liens, and medical records as needed
• Identify stalled or inactive cases and escalate when appropriate
• Negotiate lien reductions when necessary to secure payment
• Accurately document all communications and updates in the tracking system

Requirements

• Experience in medical collections, preferably in personal injury
• Strong follow-up skills and persistence in account resolution
• Excellent phone and email communication skills
• Ability to manage long-term, slow-moving cases effectively
• Highly organized with strong attention to detail