Senior Sales Operations & Commissions Manager

Everbridge empowers organizations to anticipate, mitigate, respond to, and recover stronger from critical events. Our mission is to help customers keep people safe and organizations running by providing the world's leading resilience platform.

As our Go-to-Market organization continues to evolve, we're making significant investments in AI, automation, analytics, and operational excellence. We support more than 300 sellers globally, and we're looking for someone to help redefine what modern Sales Operations and Compensation can become.

We're looking for someone who wants to help build the next generation of Sales Operations, Compensation, and Performance metrics. Accurate commission statements, clean compensation rollouts, and operational excellence are expected. Those are the foundation of the role.

We believe Sales Operations should move beyond reporting the news to helping shape it. By combining compensation, AI, territory management, analytics, and planning, our goal is to create an organization that helps sellers understand how they're performing, where they should focus, and what actions will improve results.

Think Moneyball for Sales Operations/Enablement/Commissions.

If you're excited about transforming Sales Commissions through AI, automation, and data, we'd love to talk.

What you'll do

Sales Compensation Operations

You'll own and continuously improve the operational side of our compensation program, including

• Draft compensation plans and supporting documentation
• Administer compensation plans within Xactly
• Coordinate compensation rollouts and communications
• Support commission calculations and governance
• Manage SPIF administration
• Support new hire compensation setup
• Partner with HR, Finance, and Sales Leadership on compensation initiatives

Our expectation is simple

• Accurate commission statements.
• Clean compensation rollouts.
• Consistent operational execution.

• Territory Management & Sales Operations
• You'll become one of the primary operational partners to our Sales organization by helping connect

• Territory planning and optimization
• Rules of Engagement
• Salesforce hierarchy governance
• Account ownership
• Sales Operations processes
• Operational onboarding

AI Transformation

We're investing heavily in bringing AI into every aspect of Sales Operations.

You'll have access to tools such as

• ChatGPT Enterprise
• Claude
• Snowflake
• Tableau
• Xactly
• Salesforce

More importantly, you'll be encouraged to use them.

We are looking for someone who wants to rethink how Sales Operations works by leveraging AI to

• Automate manual compensation processes
• Improve territory planning
• Deliver proactive seller insights
• Build better reporting and analytics
• Enable sales leaders with actionable recommendations, not just reports

Our goal is to transform compensation from a team that calculates commissions into a trusted advisor on seller performance, territory effectiveness, and business planning.

Corporate Performance

You'll partner closely with our Corporate Performance organization to support

• Compensation expense forecasting
• Rep performance analytics
• Territory analytics
• Executive reporting
• Quarterly Business Reviews
• Board reporting

Over time, you'll become increasingly involved in

• Annual planning
• Headcount planning
• Territory planning
• Quota planning
• Sales capacity modeling
• Rep productivity analysis

This role has the opportunity to influence how Everbridge plans, measures, and enables the business

What you'll bring

Required Qualifications

• 5–7+ years of experience in Sales Operations, Revenue Operations, or Sales Compensation
• Hands-on experience with Xactly
• Strong Salesforce experience
• Experience supporting sales compensation programs and quota rollouts
• Experience with territory management or sales operations processes
• Strong understanding of sales organizations and seller workflows

Technical Skills

• Experience with Snowflake or another enterprise data warehouse
• Experience with Tableau, Power BI, or similar BI platforms
• Advanced Excel skills
• Strong analytical and problem-solving abilities

Preferred Qualifications

• Previous experience in a customer-facing sales role (BDR, AE, or Sales Leadership)
• Experience with forecasting and corporate planning
• Experience building scalable operational processes
• Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar