IT Support Specialist

Please note that this role is based onsite at our Amsterdam office. Therefore, we will only consider candidates who are able to work from the office accordingly.

INDG builds visual production systems for global brands. Our work sits between CGI, 3D production, automation, and enterprise content operations. The systems behind that work need to be reliable every day: accounts must be correct, workstations must run, storage must be reachable, networks must behave, and creative teams must be able to render, review, edit, and ship without friction.

This role exists to own that day-to-day technical reality. You will support colleagues across Amsterdam, Romania, remote teams, and third-party partners, while helping modernise how IT operates across a hybrid on-premise and cloud-based environment.

You will work closely with our IT Manager in the Netherlands and our IT Manager in Romania. The team is lean, so this is not a narrow ticket-routing role. You will troubleshoot independently, make practical technical decisions, improve support flows, maintain documentation, and help keep the infrastructure behind AI-powered visual production in good shape.

What You Will Do

• Own support across people, devices, and access

Resolve first-line and second-line support issues for on-site and remote employees, freelancers, and third-party partners. You will handle Microsoft 365, Exchange, Azure / Entra ID, user accounts, groups, mailboxes, access rights, endpoint issues, and day-to-day troubleshooting across Windows and macOS.

• Build a cleaner hardware and onboarding lifecycle

Set up laptops, production workstations, and supporting hardware for new joiners. Image, configure, repair, maintain, and track devices from request to retirement. You will own clean onboarding and offboarding so access, equipment, licences, and asset records stay accurate.

• Support creative production systems

Work close to the software and infrastructure used by CGI, 3D, video, and audio teams. This may include supporting Adobe, Autodesk, shared storage, licence managers, render workstations, peripheral devices, and local production environments. You do not need to be a CG artist, but you should be comfortable understanding how technical issues affect creative output.

• Improve IT operations, not just respond to tickets

Keep documentation current, improve runbooks, track assets and licences, manage IT purchasing from request to delivery, and identify recurring issues that should be automated, standardised, or removed. You will bring practical opinions on tooling, process, endpoint management, security hygiene, and support quality.