Client Experience Technical Product Owner

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description

• (75%) Manages technical strategy (& implementation) for Client Experience data products ( both client feedback survey data & no n -survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
• (25%) M anages analytics data (including SQL code for senior leadership OKRs ) , and ensures data quality and data governance standards are achieved and communicated , supporting analytics stakeholders across the division

Technical Responsibilities

• Leads development and implementation of new technical cross-divisional product s
• Influences and collaborates , across cross-functional technical teams , to optim i ze data quality and data governance ecosystem .
• Drives connection s across data products / capabilities (data capture, analytics, reporting , engineering, operations, SQL management, etc.).
• Build s (& lead s ) the team’s “D ata D ependenc y” program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans

Analytics Responsibilities

• Engages with internal analytics partners to understand business strategy, objectives, and KPIs .
• Leads “M onthly Data QA ” ( ensuring key metrics across multiple data ecosystems match ) , annual S QL code optimization initiatives , regular ROI analyses, regular impact analyses, and ongoing partner s hips with other analysts to continuously enhance all of the above
• Manage s a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices

What we're looking for

• Strong communication skills
• Strong s trategy experience
• Client Experience (CX) background
• Financial Industry background
• Technical Knowledge :
• Data Engineering, Data Quality, D ata L ineage, D ata G overnance, M etadata D ocumentation, T echnical P rocess M aps, Data D ependency I dentification / M apping , Data Architecture .
• Analytics Knowledge : SQL , Python, Power BI, Tableau, A WS S 3 Tables , Github , running formal Experiments and ROI analys e s.

Qualifications

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.