Retail Lead / Key Holder

Retail Lead / Key Holder — Beauty & Customer Experience

Lead the team. Elevate the experience. Drive results.

Napes Soap Company is looking for an experienced and enthusiastic Retail Lead / Key Holder who is passionate about beauty, skincare, wellness, and delivering an exceptional customer experience.

If you thrive in a fast-paced retail environment, enjoy connecting with customers, and have a strong track record of achieving sales goals, we’d love to meet you.

Pay: $17–$19/hour, based on experience + Commission

Schedule: Full-Time | Nights, weekends & holidays required

Location: Kissimmee, FL

What You’ll Do

• Create a welcoming, personalized, and elevated customer experience
• Educate customers on products and provide thoughtful recommendations
• Lead by example on the sales floor and motivate the team to achieve sales goals
• Coach associates on customer engagement, product knowledge, and selling techniques
• Monitor sales performance and help drive key KPIs
• Build strong customer relationships and encourage repeat business
• Support opening/closing procedures, cash handling, merchandising, and daily store operations
• Maintain a polished, organized, and inviting sales environment

Requirements

What We’re Looking For

• Must successfully pass a background check
• 2+ years of retail sales experience required
• 2+ years of experience consistently meeting sales goals and KPIs required
• 2+ years of experience as a Sales Lead, Key Holder, Assistant Manager, or similar retail leadership role required
• Beauty, skincare, cosmetics, fragrance, luxury, wellness, or specialty retail experience
• Strong communication, leadership, and customer service skills
• A positive, confident, and outgoing personality
• Ability to thrive in a fast-paced, customer-focused environment
• Must be 18 years of age or older

Perks & Benefits

• $17–$19/hour + Commission
• 401(k) with company match
• Health insurance
• Paid Time Off (PTO)
• Employee discount
• Paid training

• Ready to Join Us?
• If you’re passionate about beauty, sales, customer experience, and team leadership , we want to hear from you.
• Apply today with your current resume. We look forward to meeting you!