Benefits Administrator

Key Responsibilities

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• Review, validate, and confirm required documentation for retirement benefit applications.
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• Process application status requests, benefit applications, and verification requests accurately and efficiently.
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• Calculate retirement benefit amounts and assist with benefit adjustments when necessary.
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• Communicate with participants via phone or written correspondence to clarify application information.
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• Research employment and benefits records to support application processing.
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• Prepare system-generated or template correspondence related to applications and participant inquiries.
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• Coordinate with internal departments to resolve documentation or eligibility questions.
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• Support the contact center during periods of high call volume when needed.
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• Maintain accurate records and follow established procedures for application review and approval.
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• Perform additional administrative and operational support tasks as required

Qualifications

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• Bachelor’s degree or equivalent professional experience required.
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• Minimum 2 years of experience in benefits administration, retirement services, pensions, or related financial services operations preferred .
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• Experience working with benefit applications, retirement plans, or pension processing is strongly preferred.
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• Strong attention to detail and ability to manage high volumes of work accurately.
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• Excellent verbal and written communication skills.
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• Ability to investigate issues, research documentation, and resolve inquiries efficiently.
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• Strong organizational and problem-solving skills.
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• Ability to work independently while collaborating with internal teams