Quality Control Agent

• This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations.
• All shifts will be 7:00am-3:30pm. Availability options are outlined below.

Part-Time options (both fully remote)

1. Saturday & Sunday 7:00am-3:30pm
2. Friday, Saturday, & Sunday 7:00am-3:30pm

Full-Time options

1. Thursday-Monday 7:00am-3:30pm (fully remote)
2. Thursday-Monday 7:00am-3:30pm (hybrid remote: Thurs, Fri, & Mon - in office; Sat & Sun - remote)

• If choosing the full-time hybrid remote option, the days in office will be at MicahTek's location at 8215 South Elm Place in Broken Arrow, OK 74011.
• The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching.

Primary Duties and Responsibilities

• Perform on-line quality control for Call Center Phone Agents.
• Check carefully for accuracy on each call record.
• Maintain leading edge knowledge of computer systems.
• Perform developmental coaching with professionalism and integrity.

Secondary Duties and Responsibilities

• Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
• Assist with clerical functions in the Call Center as requested or needed.
• Assist with other miscellaneous functions as requested.
• Participate in department meetings as required.
• Read and adhere to the hot screen messages.
• Maintain acceptable attendance standards for assigned schedule.

Requirements

• Must have strong attention to details skills.
• Must be able to work well with others.
• Must exhibit professionalism.
• Must have good oral and written communication skills.
• Must have a reliable and satisfactory attendance record.