Network Operations Administrator

Purpose of Position

• Day to day running of compliance reports for the DPD Network around Healthcare and Food service offerings including daily, weekly and monthly reporting. Ensuring accurate data is distributed.
• Manage the team email inbox, addressing all incoming general enquiries and  damage inspections requests. Ensuring all emails are addressed and within a timely manner.
• Review and manage all dashboard access requests for all network compliance suites that are owned by the reporting manager, ensuring quality, accuracy and timeliness in processing requests.
• Conduct regular administrative audits to ensure accurate information is stored and outstanding training is addressed with the relevant individuals to maintain GDPR compliant with dashboard access.
• Closely monitor network communication streams and investigate all depot, driver and hub compliance issues raised to the team. Challenging non-compliance when identified and following up for appropriate resolutions. Documenting all escalations and outcomes for reporting purposes.
• When required, assist with ad hoc analysis and reporting to identify non compliance and maintain and update the department intranet.

Key Tasks/Areas of Responsibility

• The production of reports based on data from Universe for both DPD and DPD Local 
• The daily pro-active interrogation of data to identify potential delivery failures 
• The communication of potential delivery failures to the relevant parties
• The production of analysis statistics
• Any other administration tasks as requested

About our benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.