Patient Access Specialist

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.

It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community.

Benefits Eligible

Full-Time Benefit Eligible

Work Shift

Variable - 8 Hour or less Shift (United States of America)

Department

8590 Precert/Benefits Verification

Ensures high quality work of the registration process for patient care services with emphasis on service excellence to customers.

QUALIFICATIONS

Education

• Required: High school diploma
• Preferred: College courses

Experience

Preferred: Prior patient access, registration, insurance benefit and medical terminology experience.

Knowledge/Skills/Abilities

Excellent communication, customer service and data input skills.

Department Specific Requirements

For Patient Access-Emergency Dept: requires Kaweah Health approved crisis intervention training within 60 days of hire/transfer.

For Chronic Disease Mgmt Clinic: must be bilingual in Spanish.

For Rural Health Clinics: requires Heartsaver AED.

For Rural Health Clinics, Urgent Care Centers and GME-Family Medicine Center: prefer bilingual in Spanish, need to be determined by hiring leader at time of job opening based on clinic needs.

Testing

For Rural Health Clinics & GME-Family Medicine Center (when testing required), and Chronic Disease Mgmt Clinic: Requires successful completion of the Language Resource Assistant (LRA) test at a General level. LRA is a language assessment test that demonstrates written and oral interpretation/translation technique skills. Test will be administered if selected.

JOB RESPONSIBILITIES

Essential

• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Addendum (essential for specific dept)

REGISTRATION OR CUSTOMER SERVICE

Accurately completes the admission, registration or pre-registration of a patient presenting for services. Obtains Advance Directive for Medical Record. Provides patient with