Service Specialist

SUMMARY

The Service Specialist is responsible for maintaining excellence in customer service to ensure that all clients, internal and external, are treated equally while utilizing each of our core values. This position is also responsible for timeliness and accuracy of all data entry into Ultra Staff. Tracking and maintaining documents for our company, making sure to stay up to date and keeping us compliant. Retrieving sensitive information from internal staff members. Working with a team daily and must be able to multitask. Completing tasks in a timely manner is required. Service Specialist will also share the responsibility in interacting with customers/ internal team members via telephone, email, online chats providing support and information on an assigned service. Ensure that appropriate actions are taken to resolve problems and concerns.

Essential Job Functions

• Building of exceptional relationships with internal employees Service, Payroll, Sales and Recruiting
• Maintain files containing confidential information
• Maintain client billing info (new/edit/changes)
• Assist with annual Customer rate increase
• Interface with payroll and billing
• Manage web portal entry in client file
• Help obtain the necessary documents from internal staff
• Track and maintain any company-specific documents
• Collaborate with Sales, Recruiting, Compliance and Payroll to help ensure cohesiveness
• Reinforces a culture that places an emphasis on worker safety being #1
• Other