Specialist-Registration I

This role supports patient access operations at the Riley Outpatient Center , ensuring a smooth and professional experience for patients from initial contact through appointment scheduling and check-in processes.

Schedule

• Monday–Friday
• Flexible start times:
• 7:30 AM – 4:00 PM or
• 8:00 AM – 4:30 PM

Location

• Riley Outpatient Center

Key Responsibilities

• Manage incoming faxes, ensuring all required information is complete and accurately routed
• Schedule appointments for both new and established patients
• Follow up with patients and families to confirm appointment details and send new patient packets
• Communicate effectively with team members to clarify workflows and patient needs
• Facilitate patient flow from point of entry to final destination in a timely and professional manner
• Collect and verify patient demographic and financial information to ensure accurate records and optimal reimbursement
• Explain department/hospital policies, procedures, and charges to patients
• Enter charges and validate information within appropriate systems
• Collect required payments
• Answer incoming calls and appropriately direct patients and visitors

Benchmarks for Success

• 3 Months: Developing understanding of role and responsibilities; actively engaged in training
• 6 Months: Able to perform job duties independently

Preferred Skills & Experience

• Scheduling and administrative experience
• Strong organizational and multitasking skills
• Effective verbal and written communication
• Detail-oriented with a focus on accuracy
• Reliable attendance and strong work ethic
• Ability to manage multiple priorities in a fast-paced environment
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Required Skills

• High School Diploma/GED is required.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).