Junior Software Support Analyst

A day in the role

• Help customers solve technical issues through phone, email and remote support.
• Investigate problems, troubleshoot issues and deliver solutions that make a real difference.
• Learn our software inside and out, using testing environments to recreate and resolve customer issues.
• Build strong relationships with customers and become a trusted technical contact.
• Work alongside Development, Product and Customer Success teams to improve products and customer experiences.
• Participate in customer meetings, prepare reports and contribute ideas that improve the way we work.
• Continuously develop your technical knowledge while working on real-world software used by government organisations.

What we're looking for

• Learns quickly and loves picking up new technology.
• Is naturally curious and enjoys solving puzzles and technical challenges.
• Takes initiative and isn't afraid to ask questions.
• Has excellent written and verbal communication skills.
• Enjoys working with people just as much as working with technology.
• Is organised, motivated and keen to grow your career.

Ideally you'll also have

• A degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent practical experience).
• Exposure to Microsoft operating systems.
• Some knowledge of databases such as MySQL or SQL Server.
• An understanding of basic troubleshooting or software support principles.

Why join us?

• A clear career development pathway with opportunities to grow.
• Hybrid working that supports work-life balance.
• Access to extensive learning resources, technical development and ongoing mentoring from experienced professionals.
• A collaborative, supportive team that genuinely wants to see you succeed.
• Modern open-plan offices where ideas are welcomed and innovation is encouraged.
• Regular social events, team celebrations and opportunities to connect with colleagues.
• The chance to work on meaningful software that positively impacts communities across Australia and around the world.