Customer Service Assistant

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies to customers.
• Process orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues with empathy and patience.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain calm and professional under pressure.
• Previous experience in customer service or a related role is preferred.
• Proficiency with customer service software and basic computer applications.
• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients