Manager, Operations (Full- Time Permanent)

We are looking for an Operations Manager, Hillsborough to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

Located in Hillsborough , the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Hillsborough. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

The position entails, but is not limited to the following;

• Sharing in the responsibility of on call coverage to all of required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance of company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

As the ideal candidate for this role, you

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Have the ability to exercise independent judgment and can problem solve with discretion.
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Are skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.
• Regular business hours required, but some irregular hours can be expected.
• Travel required throughout New Brunswick.
• Bilingualism (French and English) is an asset for this position.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.