Clinical Intake Coordinator Occupational Medicine

***Clinical Intake Coordinator Occupational Medicine Full-time *

Make a difference every day as a Front Desk Clinical Intake Coordinator for TriHealth's Occupational Medicine location. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.

We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Location: TriHealth Occupational Medicine Queensgate

Work Schedule

• Full-Time (40 hours weekly)
• Day Shift
• No weekends or holidays!

Incentives & Benefits

*We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

High School Degree

Basic Life Support for Healthcare Providers (BLS)

Excellent customer service and communication skills Proficient in spelling, grammar, typing, computer applications including Microsoft Accurate data entry skills

Critical Thinking

• 3-4 years experience medical/physician office setting or customer service
• Ideal candidate is comfortable in a fast-paced environment, has attention to detail, great at multi-tasking, has strong customer service skills!

Job Overview

This Front Desk position will greet and register the patient, ensuring patients are registered to the correct company and services, follow-up with employers on authorizations or questions, and prioritizes patient start times. The incumbent will work closely with billing to ensure the proper documentation is sent to the correct MCO, billing, and Workers' Compensation department to ensure quicker payment of service. Scans visit information to the proper EMR location and coordinates the results process ensuring results are sent in a timely basis. Assists with drug and alcohol testing and other non-invasive testing as required to ensure efficiency and timely throughput. Assists with referral or testing scheduling as needed.

Job Responsibilities

This Front Desk position also accurately posts charges and initiates payment receipt. Sends date of service payment reports Billing. Prepares cash reconciliation reports at the end of the shift for payments received. Assists with deposit reconciliation or makes daily/weekly bank deposits as directed. Achieves Customer and Company Satisfaction Survey Targets and Service Time goals as determined annually. Compiles all BWC/MCO information, company forms and physical results as assigned. Reports results by client preference and with departmental guidelines.

Checks for accuracy and has injury information ready for distribution to client company, managed care organization, and billing department on the date of injury. Will also assist injured workers in filling out BWC forms as appropriate. Projected visits & revenue +/- 5%. *All corp. mandated expenses will be extrapolated. Registers patients utilizing company protocol, appropriate forms and accurate data. Schedules patient appointments or verifies appointments in compliance with established guidelines. Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments. Also monitors patient time in building, offers patient/company options if extensive delays.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting