Sales Service Representative (English & Mandarin)

Sales Service Representative

Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

• At Pavago, one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions .
• This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services.

You’ll be responsible for

• Handling inbound sales inquiries
• Understanding prospective clients’ financial needs
• Explaining available debt relief solutions
• Following up with leads
• Supporting conversion through consultative conversations
• Maintaining accurate CRM records

• This role is ideal for someone who combines sales ability with empathy and strong customer service skills .
• Fluency in both English and Mandarin is required.

What You’ll Own

Inbound Sales & Client Support

• Answer inbound calls from prospective clients interested in:
• Debt settlement
• Debt consolidation
• Related financial solutions
• Understand each prospective client’s financial situation and needs
• Explain available programs clearly and accurately
• Guide clients toward appropriate solutions based on their circumstances
• Provide a professional, empathetic, and consultative customer experience
• Build trust while helping clients navigate sensitive financial decisions

Lead Follow-Up & Outbound Outreach

• Follow up promptly with leads generated through marketing channels
• Maintain consistent communication throughout the sales process
• Re-engage prospective clients who have not yet made a decision
• Conduct outbound follow-up calls and cold calls when required
• Maintain disciplined follow-up so qualified opportunities do not fall through the cracks
• Build long-term trust through responsive and professional communication

Consultative Sales & Relationship Building

• Ask effective questions to understand:
• Financial challenges
• Client needs
• Goals
• Interest level
• Listen actively and communicate solutions clearly
• Handle questions and objections professionally
• Balance sales objectives with a customer-first approach
• Help prospective clients feel informed and comfortable throughout the process

CRM & Documentation

• Maintain accurate records of all client interactions
• Update CRM systems with:
• Call notes
• Communication history
• Lead status
• Follow-up requirements
• Relevant client information
• Track lead progression through the sales pipeline
• Ensure all records remain complete, organized, and up to date
• Protect confidential and sensitive customer information

Team Collaboration

• Work closely with sales and customer service teams
• Coordinate follow-ups and client handoffs when necessary
• Share customer feedback and recurring questions with the team
• Contribute insights that can improve:
• Sales effectiveness
• Lead conversion
• Customer experience
• Stay informed about company offerings, compliance expectations, and relevant industry developments

Required Experience & Skills

Experience

• Previous experience in:
• Sales
• Customer service
• Call centers
• Client-facing roles
• Experience handling customer conversations over the phone
• Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred

Communication

• Fluent English and Mandarin communication skills
• Excellent verbal and written communication
• Professional and confident phone presence
• Strong active listening skills
• Ability to explain information clearly and patiently
• Comfortable discussing sensitive financial matters with professionalism and discretion

Sales & Customer Service Skills

• Strong relationship-building ability
• Consultative approach to sales
• Comfortable handling objections and customer concerns
• Ability to follow up consistently with prospective clients
• Customer-focused while still working toward sales and conversion goals

Technical & Organizational Skills

• Experience using CRM or customer management systems
• Strong documentation and note-taking habits
• Ability to manage multiple leads and follow-up activities
• Strong organization and time management
• Comfortable learning new technologies and communication platforms
• Ability to work independently in a remote environment

What Makes You a Strong Fit

You

• Enjoy helping people navigate financial challenges
• Communicate with empathy, confidence, and professionalism
• Are comfortable speaking with customers throughout the day
• Can build trust quickly over the phone
• Remain composed during sensitive or difficult conversations
• Follow up consistently instead of allowing leads to go cold
• Are detail-oriented with CRM documentation
• Balance customer service with sales performance
• Thrive in fast-paced, customer-facing environments

What a Typical Day Looks Like

Your day may include

• Answering inbound calls from prospective clients
• Understanding clients’ financial circumstances and needs
• Explaining debt settlement or consolidation solutions
• Following up with leads from previous conversations
• Conducting outbound calls when required
• Answering questions and handling objections
• Updating CRM records after every interaction
• Tracking prospects through the sales process
• Coordinating with sales and customer service teammates
• Staying current on company programs and compliance requirements

In short: you help prospective clients understand their financial options while providing an empathetic customer experience and consistently moving qualified opportunities through the sales process.

Key Metrics for Success

• Lead response and follow-up speed
• Lead-to-client conversion performance
• Client satisfaction and engagement
• Consistency of outbound follow-up
• Accuracy and completeness of CRM records
• Quality of customer conversations
• Professional handling of sensitive financial situations
• Contribution toward team sales and service goals

What We Offer

• Competitive base salary
• Performance-based incentives
• Comprehensive training and ongoing support
• Fully remote work environment
• Collaborative and supportive team culture
• Career growth and advancement opportunities
• Opportunity to develop experience within financial services and consultative sales

Interview Process

• Initial Screening Call
• Client Interview
• Offer & Onboarding

Apply Now

If you

• Are fluent in English and Mandarin
• Have experience in sales or customer service
• Are confident handling inbound and outbound calls
• Communicate with empathy and professionalism
• Enjoy helping customers understand financial solutions
• Can consistently follow up and manage leads

We’d love to hear from you.

Important: Spark Hire Video Interview

As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire .

This is your opportunity to introduce yourself and highlight your experience with sales, customer service, financial services, inbound calls, lead follow-up, CRM management, and client communication .

We recommend sharing specific examples that demonstrate your English and Mandarin communication abilities, customer service approach, sales performance, objection handling, and experience managing sensitive financial conversations .

Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.

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