MuleSoft Support Engineer / MuleSoft Specialist

hort Role Description

The MuleSoft Support Engineer will provide Level 2 operational and technical support for MuleSoft integrations and APIs. Responsibilities include monitoring integration flows, troubleshooting incidents, performing root-cause analysis, implementing minor fixes and enhancements, and collaborating with development and infrastructure teams to ensure platform stability and service continuity.

Required Skills

• 2–4 years of experience with MuleSoft Anypoint Platform
• Experience with Mule applications, APIs and integration flows
• Knowledge of Anypoint Studio, API Manager and Runtime Manager
• Good understanding of REST and SOAP web services
• Experience with DataWeave, JSON and XML
• Knowledge of API-led connectivity and integration patterns
• Experience troubleshooting application, API and connectivity issues
• Familiarity with log analysis and monitoring tools
• Basic knowledge of Java, SQL and relational databases
• Experience with Git and CI/CD processes
• Understanding of incident, problem and change management processes
• Familiarity with ITIL-based support environments
• Good analytical and problem-solving skills
• Good English communication skills
• Ability to work independently and collaborate with development and infrastructure teams

Nice to Have

• MuleSoft Developer or Integration Associate certification
• Knowledge of authentication technologies such as OAuth 2.0, JWT and TLS
• Previous experience in Level 2 application or integration support
• German Language