Technical Program Manager, Business Experimentation & Optimization Program Management Office

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager, Business Experimentation & Optimization Program Management Office

Role Overview

The Business Experimentation & Optimization (BE&O) Program Management Office is seeking a Program Manager to help drive high-impact engineering initiatives across modernization, cloud transformation, data delivery, and analytics platform evolution. This role will partner closely with engineering, product, data, infrastructure, security, business operations, and external partner teams to coordinate execution across complex, cross-functional programs. The ideal candidate is a strong communicator, structured problem solver, and execution-focused program leader who can bring clarity, accountability, and momentum to initiatives with many moving parts and critical dependencies.

Key Responsibilities

Lead program planning, coordination, and execution across high-priority BE&O engineering efforts, including modernization, platform migration, and data delivery initiatives.

Partner with engineering leads, product managers, technical leads, BizOps, shared services, and partner teams to define scope, milestones, dependencies, risks, and delivery plans.

Drive operating rhythms, including status updates, stakeholder reviews, dependency tracking, escalation follow-up, and leadership communications.

Manage cross-team communication to ensure teams remain aligned on priorities, timelines, blockers, ownership, and decision points.

Track risks, issues, assumptions, dependencies, and decisions across complex programs; ensure mitigation plans and owners are documented and actively managed.

Support modernization workstreams focused on scalable analytics capabilities, cloud-first infrastructure, Databricks and data platform integration, customer data ingestion, and future-state architecture delivery.

Coordinate across infrastructure, security, data, cloud, and enterprise platform teams to unblock delivery and ensure readiness for development, testing, deployment, and production launch.

Prepare executive-ready materials, project updates, roadmaps, dependency views, lessons learned, and decision documents for leadership and partner forums.

Identify opportunities to improve program management practices, delivery transparency, intake processes, and cross-team collaboration across the PMO.

Promote disciplined execution while helping teams adapt to changing priorities, technical constraints, and evolving business needs.

Required Qualifications

• Demonstrated experience managing complex technology programs or technical projects with multiple workstreams, dependencies, and stakeholder groups.
• Strong understanding of software delivery, cloud modernization, data platforms, infrastructure dependencies, and enterprise technology delivery processes.
• Excellent communication skills with the ability to translate technical details into clear, actionable updates for business, product, engineering, and leadership audiences.
• Proven ability to manage ambiguity, drive alignment, and move teams toward decisions and outcomes in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to maintain accurate program plans, status reports, risk logs, and action trackers.
• Experience partnering with engineering, product, data, security, operations, and shared services teams to deliver large-scale initiatives.
• Ability to influence without direct authority and build trusted working relationships across distributed teams.

Preferred Experience

• Experience supporting analytics, experimentation, data delivery, or platform modernization programs.
• Familiarity with cloud platforms, Databricks, data lakehouse concepts, API-driven architectures, and scalable data ingestion patterns.
• Experience working in a program management office or centralized governance function supporting multiple engineering teams.
• Comfort creating executive-facing materials, roadmap views, dependency maps, and stakeholder communications.
• Experience with Agile delivery practices, Jira, Confluence, SharePoint, Teams, and program reporting tools.

What Success Looks Like

• Critical BE&O modernization and data delivery programs have clear plans, visible ownership, and well-managed dependencies.
• Stakeholders understand progress, risks, blockers, and decisions needed without requiring ad hoc follow-up.
• Cross-functional teams are aligned on priorities and able to move faster through disciplined coordination and timely escalation.
• Leadership has concise, accurate, and actionable visibility into program health, delivery confidence, and areas needing support.
• The PMO operating model becomes more consistent, transparent, and effective across engineering initiatives.

Ideal Candidate Profile

The ideal candidate is a proactive program leader who thrives at the intersection of engineering execution, stakeholder communication, and operational discipline. They are comfortable navigating complex technical environments, driving accountability across teams, and creating clear communication structures that help leadership and delivery teams stay aligned.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.