Senior SDET – Test Automation

About the Role

We are seeking a highly experienced SDET, Test Automation Engineer with a strong background in building scalable SaaS test automation development, framework, CI-CD, preferably in the contact center or communications technology space. You will play a key role in designing, developing, and maintaining end-to-end automation frameworks, PoCs across the stack from UI, microservices, Performance and E2E workflows.

This is a critical role that demands strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

Responsibilities

• Develop scalable, high-performance test automation framework and test automation scripts.
• Well versed with programming and scripting languages with strong debugging skills, either of C, Java, TypeScript, Python
• Contribute to all phases of the STLC, from planning and design to implementation, testing, deployment, and support.
• Work closely with Product Managers, UI/UX designers, DevOps, and QA teams in an Agile/Scrum environment.
• Implement and maintain end-to-end testing using Playwright and other automation frameworks, with BDD Gherkin.
• Well versed with AI driven automation framework and concepts such as auto healing.
• Ensure code quality, maintainability, and security through code reviews, unit testing, and CI/CD best practices.
• Well versed with performance engineering concepts, performance testing tools such as JMeter, K6.
• Conduct code reviews, mentor junior developers, and promote software development best practices.

Looking For

• 4+ years of experience with software development experience in full-stack roles.
• 4+ years experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium).

Mandatory Skills

A. Technical Skills

• Hands-on software development experience in full-stack roles.
• Experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium).
• Experience with microservices architecture, Docker, and Kubernetes.
• Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra).
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions).
• Experience with cloud platforms (AWS, GCP, or Azure).
• Proven experience working on SaaS-based applications with high availability and scalability.
• Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC etc..).

B. Soft Skills

• Outstanding communication, facilitation, negotiation, and coaching skills

Good to Have Skills

• Experience with performance tuning, observability tools (e.g., Prometheus, Grafana, ELK stack).
• Contributions to open-source projects or active involvement in the developer community.

Preferred Background

• Background in contact center software, customer engagement platforms, or VoIP systems.
• Prior experience at a SaaS or contact center technology company, especially those building customer service, call center, or communication platforms.
• Promotes Agile values and principles
• Planning and problem solving with product management and delivery Squads
• Bachelor's or master’s degree in computer science, Engineering, or a related technical field.

Qualifications

Bachelor's or master’s degree in computer science, Engineering, or a related technical field

Tech Stack

• Backend: Java, Spring Boot, REST APIs, Microservices
• Frontend: JavaScript, React.js, HTML5, CSS3
• Testing: Playwright, JUnit, Jest
• Database: PostgreSQL, MongoDB, Redis
• DevOps: Docker, Kubernetes, Git, CI/CD pipelines
• Cloud: AWS / GCP / Azure
• Messaging/Streaming: Kafka, RabbitMQ (optional)
• Monitoring/Observability: Prometheus, Grafana, Datadog

Working Hours

• General shift with flexibility to support business and stakeholder requirements.
• May require coordination with global stakeholders across different time zones as per business needs