Customer Service Advisor

The Role

We’re looking for a positive, people‑focused Customer Service Advisor to join our London Depot team. This is a fast‑paced, customer‑facing role where you’ll play a key part in delivering a smooth and friendly experience for everyone who gets in touch. As the first point of contact, you’ll bring confidence, enthusiasm and a solutions‑driven mindset to every interaction, helping customers feel supported from order through to delivery.

Key Responsibilities

• Be the main point of contact for customers, handling enquiries in a friendly, professional and engaging way.
• Process customer orders and repeat orders accurately, keeping things running smoothly and meeting service expectations.
• Support with customer complaints and returns, working proactively with internal teams to find positive resolutions.
• Respond to questions about deliveries, orders and account details, keeping customers informed and reassured.
• Spot opportunities to improve how we work and share ideas that enhance the customer experience.
• Keep records up to date, complete reports and support with general administrative tasks.

Key Skills & Qualities

• Strong communication skills and a confident, approachable manner
• Great attention to detail and solid organisational skills
• Ability to stay organised and handle multiple tasks in a busy environment
• A proactive, solutions‑focused approach to problem‑solving

Location: 215 Tunnel Ave, London SE10 0QW

Working Days: Monday to Friday

Working Hours: 8:30am – 5:00pm

Our Commitment to Inclusion

Brenntag provides equal employment opportunities to applicants and employees of all backgrounds and identities. We value difference because it strengthens our organisation and drives innovation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental or family status, or any other protected characteristic. We welcome applications from women, men and non‑binary candidates of all ethnicities and socio‑economic backgrounds.

Brenntag TA Team