Pool Maintenance Supervisor

JOB SUMMARY

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pool Maintenance Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

​ Hourly Rate: $37.65

Shift: 1st and 2nd

• Schedule: Full time, weekends and holidays required
• Valid U.S. Driver's License required

CPO Certification Preferred

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

CORE WORK ACTIVITIES

• Ensuring continuous, reliable pool and spa facility operations and reduce costly breakdowns through preventive maintenance.
• Maintain compliance with life-safety requirements
• Support and supervise engineering team members.
• Oversee day to day pool operations and long term asset protection.
• Perform and document daily water testing
• Maintain proper sanitizer, pH, alkalinity, calcium hardness, and cyanuric acid levels.
• Ensure pools and spas meet state and local health department requirements.
• Adjust chemicals as necessary to maintain safe operating conditions
• Maintain accurate chemical logs and records.
• Investigate and correct water quality issues immediately.
• Monitor and maintain: Pumps, Filters, Heaters, Chemical feed systems, Controllers and automation systems
• Ensure proper circulation and filtration rates.
• Perform preventive maintenance inspections.
• Coordinate repairs with vendors and contractors.
• Respond to emergency equipment failures.
• Ensure compliance with: California Pool Code, Health Department regulations, OSHA requirements, Company safety standards
• Maintain required pool signage.
• Verify all safety equipment is present and functional.
• Close pools when conditions present a health or safety risk when necessary
• Prepare for inspections and correct
• Maintain: Chemical logs, Inspection reports, Closure reports, Maintenance records, Incident reports, SDS documentation
• Ensure documentation is always audit ready.
• Train associates on: Water testing procedures, Chemical handling, PPE requirements, Emergency response, Equipment operation
• Verify employees follow established procedures consistently.
• Supervisor’s role will extend beyond technical pool operations into supervision, coaching, and accountability. These responsibilities will include: 1. Leadership and Team Direction • Establish daily work priorities. • Assign routes and pool/spa inspections. • Conduct shift briefings. • Communicate safety concerns and operational updates. • Promote a culture of accountability and professionalism. 2. Scheduling and Coverage • Create work schedules. • Ensure adequate coverage for: o Pool inspections o Chemical testing o Emergency response o Preventive maintenance • Coordinate vacation and call-off coverage. 3. Performance Management • Monitor individual productivity and quality. • Provide coaching and corrective feedback. • Conduct performance reviews. • Recognize strong performance. • Develop improvement plans where necessary. 4. Safety Oversight • Enforce PPE requirements. • Conduct safety meetings. • Investigate incidents and near misses. • Verify proper chemical storage and handling. • Ensure compliance with lockout/tagout and confined space procedures where applicable. 5. Training and Certification Management • Verify associates are properly trained. • Crosstrain team members for operational continuity. • Maintain training records. • Develop succession plans for future lead operators or supervisors. 6. Quality Assurance • Audit testing logs for accuracy. • Conduct field inspections of completed work. • Verify pools and spas meet company standards. • Ensure deficiencies are corrected promptly. 7. Inventory Control • Monitor chemical usage. • Control inventory levels. • Track equipment and tool condition. • Reduce waste and prevent shortages. 8. Guest Experience and Service Recovery • Respond to guest concerns regarding pools and spas. • Coordinate pool closures and reopenings professionally. • Ensure water features remain operational and visually appealing. • Support resort operations by minimizing guest disruption.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.