Assistant Drive Up & Go Supervisor

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. T his role offers a fast ‑ paced, hands ‑ on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well ‑ being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high ‑ volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main r esponsibilities

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• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer ‑ focused order fulfillment
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• Deliver an exceptional pick ‑ up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
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• Coordinate end ‑ to ‑ end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
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• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
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• Monitor key performance metrics such as order accuracy, pick rates , on ‑ time completion, labor efficiency, and customer satisfaction
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• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
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• Partner with department leaders to address inventory availability and out ‑ of ‑ stocks impacting orders
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• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
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• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following

Soft skills

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• Strong customer ‑ service focus with excellent communication skills
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• Effective people management , coaching, and team ‑ building abilities
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• Strong organization, time management, and problem ‑ solving skills
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• Ability to manage work in a fast ‑ paced, high ‑ volume environment

Competencies

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• Digital order fulfillment and pickup/delivery operations
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• Labor planning, scheduling, and productivity management
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• Performance metric tracking and continuous improvement
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• Operational standards, food safety, and compliance execution

Knowledge

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• Retail, e ‑ commerce, or Home Shopping operations
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• Store systems, handheld technology, and fulfillment platforms

Abilities

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Ability to review performance data and take corrective action

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Ability to train, coach, and develop associates

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Ability to lift up to 50 lbs. and work in varying temperature environments

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Travel requirements: None

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Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including

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• Competitive w ages paid weekly
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• Associate discounts
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• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
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• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
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• Leaders invested in your training, career growth and development
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• An inclusive work environment with talented colleagues who reflect the communities we serve
• Our Values – Click below to view video: ACI Values
• A copy of the full job description can be made available to you.