Team Lead PAS (Columbia County)

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

• To assist management with daily operations, in addition to Registration Specialist duties. Duties will include guidance
• and mentoring of new/existing staff with daily work, monitoring of quality assurance and productivity reports, daily
• deposits and orientation of new employees. Must adhere to all functions of Registration Specialist job description. An
• expectation of this individual is ensuring all financial requirements are met including the collection of patient liabilities
• and all ABN related payment expectations, and route uninsured patients appropriately through financial counseling.

Core Responsibilities and Essential Functions

• Utilizes proper patient identification; properly armband patients. Ensures all demographic and insurance
• information is obtained and correct; scans IDs and insurance cards. Sends query for insurance eligibility to
• validate and accurately document eligibility and benefits. Informs patients of in/out of network status, as
• appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all eligible patients.
• Demonstrates working knowledge of EMTALA, HIPAA, and financial assistance.
• Collects all payments due, including current liabilities, outstanding balances and ABN related amounts.
• Accurately schedules patient follow-up appointments at checkout that best fit the patients schedule in
• coordination of availability of provider and other resources. Performs other duties to ensure
• reimbursement is received for appointments/services including, but not limited to, obtaining required precertifications,
• referrals or authorizations and completing medical necessity checks.
• Assists Management in training, ongoing development, and compiling data for evaluations. Reviews daily
• audit, performance statistics and productivity reports. Assists staff with work flow questions. Assists with
• training and job shadowing for new staff and cross training of current staff. Researches issues such as
• registration errors and patient dissatisfaction. Reconciles liability collections, conducts quality checks on
• individual deposits. Balances log sheets.
• Obtains all necessary patient demographics, insurance, and financial information for provider services
• rendered at off-site non-affiliated locations (including all referral and authorizations related to encounters).
• Reconciles all encounter forms daily. Discusses problems/confidential information appropriately; keeps any
• confidential documents secure and out of public view.
• Must follow department and System policies and procedures, in addition to all applicable state and federal
• regulations, including EMTALA. Must adhere to physician/departmental scheduling protocols to accurately
• schedule patients for appointments. Strives to achieve point of service collection goals, as established
• annually. Achievement of benchmarks including, but not limited to: greater than registration accuracy
• rate; insurance verification rate; MSPQ obtained; ABNs obtained.
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma General or GED General or Associates General-Preferred

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

• CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days

Additional License(s) and Certification(s)

HFMA, NAHAM, AAHAM, CPC or equivalent Upon Hire Preferred

Required Minimum Experience

• Minimum 2 years registration or face-to-face customer service healthcare setting. Required or
• Minimum 3 years registration or face-to-face customer service healthcare setting. Preferred and

Required Minimum Skills

Customer Service

Basic Computer

MS Office

Medical Terminology- preferred

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.