Protech ADM Field Trainer

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver learning to teammates through live / virtual curriculum and field-based hands-on training
• The segment installs telematics and related hardware on fleet vehicles of every class passenger vehicle, tractor trailer, heavy equipment, and everything in between so the role requires hands-on familiarity across the light and heavy-duty vehicle spectrum.
• Vett potential ADM Mentors for program approval through RO audits, GM interviews, and field audits to ensure proper admittance into the TAP Mentor Program
• Support Apprentices and Mentors through the 12- 18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins leading to successful graduation
• Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location
• Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices
• Mentor Mobile Diagnostic & Mechanical T echnicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained
• Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams
• Assess teammate training needs and develop materials and course recommendations that will help teammates understand subject matter to bring the most value to their role
• Follow up with teammates regarding training in-person or through conference calls
• Build and maintain partnerships and act as liaison with Protech field leadership and other support departments
• Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required
• Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives .
• Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
• Assist evaluation of training sessions created by the training team
• Identify opportunities and make training/operational recommendations to improve overall field processes and procedures
• Oversee and execute special projects as needed
• All other duties as assigned

Qualifications and Education Requirements

• High school diploma or tech school graduate
• 3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
• Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
• Training or teaching experience preferred
• ASE, I- CAR and/or other industry certifications preferred and must be maintained
• 4 years mechanical experience in the field of automotive diagnostic and mechanical preferred
• Strong knowledge of vehicle electronics, OE software and scan tools
• Working knowledge of CCC One, Estimating Systems and Microsoft Excel
• Ability to read and understand instructions, workflows , written estimates and work orders
• Strong communication (written and verbal) and interpersonal skills
• Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
• Professional demeanor with a positive attitude, geared toward customer service
• Must have a valid driver’s license and ability to pass MVR check

• Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.