Test Administrator (South, Korea) (25548)

SUMMARY

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high-quality on-site service in accordance with strict operational policies and procedures of the examination processes. The Test Administrator is also responsible for recognizing and identifying potential areas where existing policies and procedures require change, or where new ones need to be developed and shared with eh Regional Manager.

CORE COMPETENCIES

Detail Oriented

Communication Skills

Problem Solving

Organizing Skills

Customer Focus

Ethics and Value

SCOPE AND IIMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementation of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience

• One Year customer service experience required
• Exposure in a testing environment strongly preferred
• Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities

• Customer Service skills required
• Strong written and oral communication skills
• Ability to communicate on both technical and functional aspects
• Ability to work independently
• Effective time management skills
• Ability to handle a reasonable amount of stress
• Strong attention to detail
• Problem solving skills
• Alertness and courage
• Ethics and trust
• Knowledge in operating a computer, fax, and other office equipment
• Other (license/certificate)
• Annual Pearson Professional Centers certification for Test Administrator required
• Must pass re-certification annually

PRIMARY RESPONSIBILITIES

Customer Service

• Review test roster and prepare accordingly for candidates including special accommodation preparation
• Check in candidates and verify identifications
• Explain the test process briefly
• Help candidates to place all personal belongings in a personal locker
• Escort examinee to assigned test station
• Help the examinee begin the tutorial/test
• Answer any questions before the timed portion of the test begins
• Monitor examinees
• Record and report all problems and discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Operational Administration

• Perform daily site opening and closing
• Assure equipment is operational and test stations are free of dirt
• Monitor supplies inventory and order as necessary
• Communicate and work with VSS technical support to investigate and fix technical issues
• Test Center Cleaning if applicable

Quality Assurance and Continuous Improvement

• Ensure the adherence to the Pearson Professional Center quality and security measures
• Recognize and identify potential where existing policies and procedures require change or new ones need to be developed and shared
• Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

• Physical requirements
• Be comfortable to work in a quiet testing environment
• Be flexible in work hours