Customer Relations Officer

Position Overview

The Customer Relations Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.

Key Responsibilities

• Developing and sustaining solid relationships with prospective students and company stakeholders.
• Handling inbound queries from multiple channels, including telephone, email and web chat.
• Making outbound calls to convert prospective student leads into applications for study.
• Analysing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
• Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
• Support the development of the student journey by identifying and reporting back on issues and trends.
• Travel to other GBS campuses may be required from time to time, in accordance with business need.
• Cross selling our products.
• Inbound outbound sales

Qualifications

• Fluency in written and spoken English is essential, and proficiency in other languages is a plus.
• Proven self-starter and problem solver.
• Must be deadline driven and goal oriented.
• A positive attitude and customer focused approach.
• Ability to act with tact, good judgment, and discretion.
• Valid driver’s license. Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
• Ability to work as part of a team and to work well under pressure with minimum supervision.
• Good Communication skills
• Professional email writing Skills