Dispensary Sales Associate (Budtender) Colerain

• The Dispensary Sales Associate (Budtender) is a customer-facing retail professional responsible for creating
• an exceptional, compliant, and educational dispensary experience for medical and adult-use customers.
• This position combines product knowledge, consultative selling, transaction accuracy, and operational
• execution while following all applicable Division of Cannabis Control (DCC) requirements and company
• standards.
• Essential Duties & Responsibilities
• Customer Experience & Sales
•  Welcome every customer with professionalism, urgency, and a service-first mindset.
•  Verify required identification and, when applicable, patient registration before completing transactions.
•  Use thoughtful discovery questions to understand customer needs, preferences, experience level, and
• budget.
•  Educate customers on available product categories, cannabinoids, formats, potency, and responsible
• use within the scope of the role.
•  Recommend products confidently and accurately while supporting store sales goals, average order
• value, units per transaction, promotions, and loyalty initiatives.
•  Process transactions accurately through the point-of-sale system and handle cash and other approved
• payment methods according to company policy.
•  Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.
• Compliance & Transaction Accuracy
•  Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies,
• and required training.
•  Complete sales and dispensing transactions accurately and maintain required records in approved state
• tracking and POS systems.
•  Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.
•  Protect confidential customer and patient information and follow company privacy procedures.
•  Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns,
• or compliance issues to leadership.
•  Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.
• Store Operations & Team Support
•  Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and
• assigned workstations.
•  Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory-
• support activities as assigned.
•  Complete opening, closing, daily cleaning, and operational checklists accurately and on time.
• The Garden Dispensary • Dispensary Sales Associate
•  Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings
• and training.
•  Communicate effectively with peers and leaders and contribute to a respectful, accountable, and
• collaborative team environment.
•  Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business
• needs.
•  Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary
• operations.

Qualifications

•  Must be at least 21 years of age.
•  Must hold or be eligible to obtain the required Ohio Dispensary Employee License.
•  High school diploma or GED required.
•  Retail, hospitality, sales, or other customer-facing experience preferred.
•  Strong communication, interpersonal, active-listening, and customer-service skills.
•  Comfortable learning cannabis products, retail technology, compliance requirements, and sales
• processes.
•  Basic math, computer, POS, and cash-handling skills.
•  Must successfully complete required background checks and all company and DCC-compliant
• onboarding requirements.
•  Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and attention to
• detail.
• Physical & Scheduling Requirements
•  Ability to remain standing or walking for extended periods during a scheduled shift.
•  Ability to lift and carry up to 25 pounds and perform routine bending, reaching, and stocking activities.
•  Manual dexterity and visual attention sufficient to operate registers, scan products, handle cash, and
• read product labels.
•  Must be available to work a flexible retail schedule that may include evenings, weekends, holidays, and
• peak business periods.

Performance Expectations

•  Deliver a consistent, welcoming, and educational customer experience.
•  Maintain transaction accuracy and strict compliance with company and regulatory requirements.
•  Support store sales and customer-engagement goals through knowledgeable recommendations and
• effective execution of promotions.
•  Complete required training and maintain working knowledge of products, policies, SOPs, and operational
• updates.
•  Demonstrate accountability, teamwork, reliability, and professional communication.

Why Join The Garden

• Join a growing Ohio cannabis retail team focused on customer experience, education, operational
• excellence, and career development. Team members gain hands-on industry experience, ongoing training,
• and opportunities to grow as the organization expands.

Equal Employment Opportunity

• The Garden Dispensary • Dispensary Sales Associate
• The Garden Dispensary is committed to providing equal employment opportunities in accordance with
• applicable law. Employment decisions are based on business needs, job requirements, and individual
• qualifications.