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DFS Card Issuing Specialist

National Bank of Kenya · Tanzania

External listingfull-time10 days ago

About The Role

  • Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets.
  • Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service.
  • Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.
  • Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience.
  • Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.
  • Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.
  • Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage.
  • Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.
  • Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards.
  • Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

  • Academic & Professional
  • Particulars Detail Specific Field or Qualification Need Type [1]
  • Education Bachelor’s degree Bachelor in Banking/Finance or equivalent RQ
  • Professional Qualifications Merchant Acquiring and card background AA

Master’s Degree Business Administration AA

b. Experience

Total Minimum No of Years Experience Required 4

[1] Need Types are : RQ = Required, AA = Added Advantage

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