Case Manager Extender (As Needed) - Case Management

Responsibilities

Job Summary: Case Management Extenders role is to support varies functions of Case Management that can be performed by a nonlicensed care team member. They are able to assist the patient and follow the patients individualized plan of care with the guidance of a professional case manager.

• Provides administrative support to Case Management teams as needed to support workflow process and outcomes to include: answer multiple and designated telephone lines, prioritize and route calls, demonstrates effective and interpersonal communication skills, and utilizes computer skills at an intermediate level.
• Collaborates with Case Manager / Social Worker to provide post-acute referral for discharge needs.
• Maintains and expands awareness of post-acute care settings such as Skilled Nursing Facilities, Home Care Agencies, Infusion Services, Acute Rehab and Long Term Acute Care Facilities.
• Coordinates patient transport when requested as well as medication assistance programs.
• Assists with payor communications to care team and records these into the patient’s medical record.
• Assist with front office duties as needed. Enters referral notes, status of bed offers, and other details as necessary.
• Independently and proactively initiates the follow-up with post-acute referral setting to ensure a timely discharge.
• Provides patient notices and patient choice timely and with explanation to patient and families based on mandated guidelines set forth by Medicare conditions of participation.
• Performs all other duties as assigned.

Qualifications

• Proficient with Microsoft Word and Excel.

Requirements

Degrees

High School/Ged