Payments Acquiring Support Analyst(Visa/Mastercard)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Payments Acquiring Support Analyst to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

• Build and maintain strong relationships with assigned clients and act as their primary point of contact.
• Gather, analyze, and document business requirements for change requests and enhancements.
• Coordinate solution delivery activities, testing, User Acceptance Testing (UAT), and release management.
• Support solution configuration, validation, and implementation activities.
• Manage production incidents, service requests, and operational escalations while ensuring SLA compliance.
• Monitor issue resolution progress and provide regular updates to clients and internal stakeholders.
• Work closely with Delivery, Technical, QA, and Support teams to ensure successful project delivery.
• Participate in root cause analysis and drive continuous service improvement initiatives.
• Support clients during implementation, go-live, and Business As Usual (BAU) operations.
• Assist with training, knowledge transfer, and mentoring activities where required.
• Participate in a 24/7 operational support roster, including occasional shifts, weekends, and public holidays.
• Provide support for merchant acquiring services including:

• Payment gateways and transaction routing
• POS terminal and merchant integration issues